There are ways you can use our services, like Fira ID, Fira Store, Fira Pay, and other upcoming services. When you share information with us by using our services, it will help us to improve our products, and to provide better experience for you in using Fira OS. As you use our services, we want you to be clear how we're using information and the ways in which you can protect your privacy.</p>

Our Privacy Policy explains:<br>
What information we collect.<br>
How we collect and use that information.<br>
How should you provide information selectively, and how to access and update information.<br>
Information sharing and protection, and the application and changes of this Privacy Policy.</p>

Information we Collect</p>

We will collect two types of your information.<br>
Personal Information (information which can be personally identifiable) and Non-personal Information (all information excluding personal information). If we combine Personal Information with Non-personal Information technically, as long as they stay combined, such information will be deemed as Personal Information.</p>

How we collect and use information</p>

Information we get from your use of our services</p>

When you interact with FIRA OS, its subsidiaries and affiliates (hereinafter referred to as "FIRA" or "we") and our operational cooperators (hereinafter referred to as "Cooperator"), you may be asked to provide your Personal and Non-Personal Information in order to use our products and services. We use and combine Personal Information we collect from all of our services with Non-Personal Information to provide, maintain, protect and improve our products and services. Should any of the information below be classified as Personal Information, you hereby agree that FIRA may collect, use and/or disclose the Personal Information for the purposes set out below.
The following are types of information which we may collect and examples how we use such information. Please note that the information mentioned below and how it is used are examples, and are not exhaustive.</p>

The collection of Information</p>

When you create a FIRA ID, download or update FIRA software, or participate in an online survey offered by us, we'll ask for your Personal Information, including but not limited to your name, telephone number, E-mail address, and mailing address. Other information we may ask you for includes your profession, language, zip code, area code, time zone, etc.
When you purchase FIRA products or services, we'll collect relevant Personal Information, including but not limited to delivery information, and order details.
When you use our customer support services, our customer service agent may collect relevant Personal Information, including but not limited to your name, order number, phone number, delivery address, FIRA ID, email address, mobile equipment number. We may also record the call for training purposes.
When you use our FIRA Store and FIRA Pay, we may also collect personal information relating to your mobile device and location. We may also collect your mobile network information, message recipient phone numbers and message content temporarily for diagnose purposes.
When you use some of our services (e.g., invite other users to join relevant services, share information with other users, etc.), other users can see the Personal Information that you share. In addition, they can read, collect and use such information. When it comes a legal dispute, you should bear the corresponding legal responsibility for all Personal Information uploaded / shared by you.
When you log in to FIRA ID, FIRA Pay, or FIRA Store, your mobile user identification information and phone number will be sent to the server.
Information relevant to user behavior and problem diagnosis—when you participate in "User Experience Program", we will track your usage of product functionalities. We do this to learn about your habits when you visit FIRA official website or use our products and services. When system is forced to exit or crashes, we will collect environmental information of the device to diagnose problems.
Data saved in Server—when you use products and services like FIRA Store, FIRA Pay, Clock and Weather Widget, Directory, and Browser, FIRA may collect data saved in server about your usage of features like uploading, downloading, syncing, browsing etc. Such information shall be deemed as Non-personal Information.
Location Information—when you use location-based applications and features, we will collect your location information. For instance, when you use location-based search, ads, weather features or obtain map information, your location information will be sent to FIRA, in order to provide you with more precise information.
Information collected by Cookies and various technologies—we and our partners use Cookies and various technologies to collect and store Non-personal Information when you visit FIRA websites and use online services, interactive applications, E-mail messages and ads.
Log Information—when you visit FIRA server, we will automatically collect and store information in server logs. Such server log information may include: IP address, browser type, browser language, referral URL, operating system, and date and time stamp and click-stream data.
Mobile device unique identifier—when you activate a FIRA mobile device, its device unique identifier and location information (Non-personal Information) will be sent to the server. The collection of such information may also apply to your system or application updates as well as recovery of factory settings etc.</p>

The use of Information</p>

FIRA will strictly follow this Privacy Policy as well as the updates hereof when using your Personal Information. Your Personal Information will only be used for purposes after receiving your permissions when we collect them. For any other uses, we will ask you for permission.
The Personal Information may be used to provide you with FIRA products and services, to handle your orders, or to follow the contracts between you and us. This is to ensure the safety and functionality of our products and services, verify your identity or prevent and hold accountable for fraud or any other kinds of improper use.
The Personal Information may be used to make our products and service better, however, in most cases we will only use comprehensive information and statistical information for such purpose.
The Personal Information may be used to communicate with you. For example, we will provide you with notice of our updates and releases of FIRA products and services.
The Personal Information may be used to customize product design and services. For example, we will recommend and display the content and ads that may interest you; or use such information for research purposes.
When you participate in lotteries, competitions or similar promotion events held by us, we may use your Personal Information to manage these events.
Your mobile user identification information, mobile device unique identification information and the location information may be used to activate your after-service and specific software licenses; and we may ask you for further investigations. We may also use such information to improve our products and analyze the efficiency of our business operation.
The Non-personal information we collect, such as profession, language, zip code, area code and time zone etc. help us to learn more about user behavior and to improve our products, services and promotions.
We may analyze the data from our "User Experience Program" to improve user experience, operating performance, problem solving, functionality and design of our products and services.
We use Cookies and various technologies (such as pixel tags) to collect information to improve our products and overall service quality. For example, when you select a display language in settings, we will show our service in your preferred language. We use pixel tags to send email messages in a format our users can read, and they tell us whether they have read. We may use this information to reduce or eliminate messages sent to users.
While not all cookies collect personal data, some can potentially collect personal data. When you enable the use of cookies for your Internet activities, you are deemed to have consented to the use of cookies to collect, use, and disclose personal data you provide. You can configure your web browser to suit your cookie preferences, i.e. to accept or reject certain categories of cookies, or choose to receive a notification if there are cookies about to be created.</p>

How to decide what information to provide</p>

People have different privacy concerns, therefore, we will explicitly explain in ways you accept to help you to make decisions.
You are free to decide whether or not to participate in the "User Experience Program", which means you can turn it off to exit this plan.
You can change your location setting in system settings to provide less precise location information to us. For example, you can change the locating method or disable locating server; or modify the accuracy of your location information.</p>

Accessing and updating your Personal Information</p>

Click https://account.FIRA.id to log in to your account, you are able to access and update your Personal Information. You can delete part of Personal Information or request to delete your personal account, unless we must keep certain information for legal purposes.
We always find ways to provide you with access to your personal information within thirty (30) days. If any of these information is incorrect or illegal, we will find ways for you to update or delete quickly (unless we must keep those information for legitimate business or legal purposes). When you update Personal Information, you will be asked to verify your identity before we can proceed your requests. We may reject requests that are unreasonably repetitive, require disproportionate technical effort, risk the privacy of others, or would be extremely impractical.
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.</p>

Information we share with third party</p>

Except the explicitly noted limited sharing hereby, we will strictly ensure the confidentiality of your Personal Information and will not share such information with a third party.
You are authorizing us to share your Personal Information with a third party without your further consent in the following cases:
Cases in which disclosure as required or authorised based on the applicable laws and/or regulations.
Cases in which the purpose of such disclosure is clearly in your interests, and if consent cannot be obtained in a timely way.
Cases in which the disclosure is necessary to respond to an emergency that threatens the life, health or safety of yourself or another individual.
Cases in which disclosure is necessary for any investigation or proceedings.
Cases in which the personal data is disclosed to any officer of any officer of a prescribed law enforcement agency, upon production of written authorisation signed by the head or director of that law enforcement agency or a person of a similar rank, certifying that the personal data is necessary for the purposes of the functions or duties of the officer.
Cases in which the disclosure is to a public agency and such disclosure is necessary in the public interest.
Where such disclosure without your consent is permitted by law.
We provide Personal Information to our subsidiaries, affiliates or other trustworthy businesses or persons to process above matters for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
If FIRA is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any Personal Information and notice affected users before Personal Information is transferred.
For business purposes or user protection needs, we may share Non-personal Information publicly or with our partners to show trends about the general use of our services.</p>

Information security</p>

We work hard to protect our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:
We encrypt many of our services using SSL.
We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorized access to systems.
We restrict access to personal information to FIRA employees and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations , and may be disciplined or terminate his\her relationship with FIRA if they fail to meet these obligations.
FIRA takes the security of your personal information very seriously. Therefore, we continuously strive to protect your Personal Information by encrypt when store or in transit it. We do this is to protect your information from unauthorized access to or unauthorized alteration, disclosure or destruction. In the meantime, certain enciphered data can only be visited by user himself/herself.</p>

Retention of Personal Information</p>

We will also put in place measures such that your Personal Information in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that (i) the purpose for which that Personal Information was collected is no longer being served by the retention of such Personal Information; and (ii) retention is no longer necessary for any other legal or business purposes.</p>

When this Privacy Policy applies</p>

Our Privacy Policy does not apply to products and services offered by a third party. FIRA products and services may include third party's products or services. When you use such products and services, they may collect your information. For this reason, we strongly suggest you to read privacy policy provided by corresponding third party.
Our Privacy Policy does not apply to other sites linked from our services.</p>

Children</p>

FIRA suggests that children under 14 years of age get prior approval from their legal guardian before using FIRA products and services. FIRA will not collect children's Personal Information if we know the user is under age, nor will we disclose such information to any third party. The legal guardian shall have the right to reject FIRA and its affiliates to collect his/her children's Personal Information, or request the deletion of such Personal Information. If we find out that we have collected the Personal Information of children under 14 years old, we will delete it as soon as it is brought to our attention.</p>

Changes</p>

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent, unless we provide you with an E-mail notice or site notice.</p>

Specific product practices</p>

The following notices explain specific privacy practices with respect to certain FIRA products and services that you may use.</p>

FIRA ID Service</p>

The terms in this Privacy Policy will also apply to product and services provided by FIRA ID Service (collectively the "FIRA ID") that you use.
FIRA is the provider of FIRA ID Service, and some FIRA ID features and upcoming services you may enjoy are syncing data with FIRA Cloud, Find Device and etc. Once you log in to FIRA ID, we will collect your information such as your phone number, mobile user identification information and mobile devices unique identifier. If we combine Personal Information with Non-personal Information technically, as long as they stay combined, such information will be deemed as Personal Information.
With your further agreement, FIRA may collect, use, transit, process and maintain information related to your account, as well as information related to any devices or computers registered under your account. FIRA may also collect technical, statistical or diagnostic information that related to your usage or caused by your usage, and that may be used to support, improve and upgrade our products and services.
You can withdraw this consent at any time by stop using or log out from your FIRA ID on your device.</p>

FIRA Store Service</p>

The terms in this Privacy Policy will also apply to products and services provided by FIRA Store Service (collectively the "FIRA Store") that you use.
FIRA is the provider of FIRA Store Service.  You can buy available products through FIRA Store, such as Phone Credit – both for local and international carriers, Electricity Token Credit, Game Voucher, and other possible upcoming products.  In order to use FIRA Store, you need to activate FIRA ID and register FIRA Pay, which required you to upload Personal Information that might also include location information.  We will store this information in FIRA Server accordingly and you will be able to acces this information when you need it.  If we combine Personal Information with Non-personal Information technically, as long as they stay combined, such information will be deemed as Personal Information.
You can withdraw this consent at any time by stopping the use and log off the feature provided by FIRA Store.</p>

FIRA Pay Service</p>

The terms in this Privacy Policy will also apply to products, services and websites provided by FIRA Pay service (collectively the "FIRA Pay").
FIRA is the provider of FIRA Pay service.  You can buy and pay products available in FIRA Store or other upcoming channel using FIRA Pay service.  In order to use FIRA Pay, you need to upload Personal Information and your credit card information.  Everytime you make payment with FIRA Pay, we will record all transactions which you can access and review the status of all transactions history.  We will store this information in FIRA Server accordingly and inline with regulations,  and you will be able to acces this information when you need it.  If we combine Personal Information with Non-personal Information technically, as long as they stay combined, such information will be deemed as Personal Information.  You further agree that, FIRA is allowed to collect, use, transit, process and maintain information related to your account, as well as information related to any device or computer registered under your account. FIRA may also collect information that related to your usage or created by usage, and that may be used to improve FIRA products and services technically, statistically or diagnostically.  You can withdraw this consent at any time by stopping the use and log off the FIRA Pay service on your devices.</p>

User Experience Program</p>

Information relevant to user behavior and problem diagnosis—when you participate in the "User Experience Program", we will collect your IMEI number and track your usage of product functionalities. We do this to learn about your habits and improve your overall experience when you visit the FIRA official website or use our products and services. When the system crashes or is forced to exit, we will collect environmental information of the device to diagnose problems.</p>

Google input method</p>

The following link leads to terms that apply to Google input method:<br>
http://www.google.com/policies/privacy/</p>

ASK input method</p>

The following link leads to terms that apply to ASK input method:<br>
http://about.ask.com/privacy-policy/</p>

SwiftKey input method</p>

The following link leads to terms that apply to SwiftKey input method:<br>
http://swiftkey.com/en/privacy/</p>

MSAKU input method</p>

The following link leads to terms that apply to MSAKU input method:<br>
http://www.m-saku.me/index.php/faq</p>

Further information</p>

If you have any questions or concerns about FIRA's Privacy Policy or data processing, or if you want to make a complaint about a possible breach of local personal data protection laws, please contact us by sending an email to legal@FIRA.id